VELTOMATRIX Money Back Guarantee Policy

At VELTOMATRIX, we are committed to ensuring your satisfaction with our products and services. If you are not fully satisfied with your purchase, we offer a comprehensive money back guarantee to ensure peace of mind and customer satisfaction.

Eligibility for Money Back Guarantee

• The item must be purchased directly from VELTOMATRIX.
• The request for a refund must be made within 30 days of the purchase date.
• The item must be returned in its original condition with all packaging and documentation.

Steps to Process a Refund

1. Contact our customer service team at [email protected] with your order details and reason for the return.
2. Once approved, ship the item back to the address provided by our team.
3. Upon receiving the returned item, we will process your refund within 10 business days.

Exceptions to the Guarantee

VELTOMATRIX reserves the right to deny a refund for any product that shows signs of use, damage, or is returned incomplete. Custom-made or personalized items are also exempt from our money back guarantee.

Contact Us

For any questions or further assistance, please reach out to our customer support at [email protected] or call us at (800) 123-4567. Our team is dedicated to resolving any issues you may encounter.

Thank you for choosing VELTOMATRIX. Your satisfaction is our priority.